Frequently Asked Questions:

Can I ship a product to an address other than my own?

Yes, products may be shipped to an address other than your billing address. The address must be a physical street address.

Do you ship to P.O. Box addresses?

Nationwide regrets it does not ship to P.O. Boxes. For security reasons, a physical street address is required for delivery. Nationwide can deliver to an authorized postal outlet. Please be advised that all deliveries do require an adult signature.

How is my order shipped?

Orders are shipped via ground carriers or couriers.

When will my order arrive?

After order acceptance, please allow 10 business days for delivery.

When your order arrives, we ask that you examine the contents prior to accepting it from the carrier.

Do you ship to international addresses?

We ship only to addresses within Canada.

What should I do to cancel an order?

It is important to note that we try to process and ship your order shortly after it is placed, therefore it may not be possible to cancel an order after it has been accepted. We will do our best to stop your order before it is shipped. However, once it is shipped we consider your order completed. In the event your order has been shipped please follow our return procedures.