FAQs

1. How do I place an order?

When you see a product you would like to purchase, simply click on the "add to cart" button.  From there you can continue shopping, view all of the items in your cart, change the quantities or delete items that you no longer wish to purchase.

Once your shopping is complete, simply click the "Proceed to checkout" button. You will be asked to enter your address, email address and phone number. Click the “Continue” button and your order summary will be presented to you for your review. Once you have reviewed your order you must accept the terms and conditions before you can submit your order. Click “Continue” button, you will then be asked for a payment method and your order will be processed.
 
2. What payment methods do you accept?

We accept payment by Visa/MasterCard and PayPal (Canadian issued only.)  

3. When is my credit card charged?

Your credit card is charged at order acceptance.

4. Is the site secure?

Personal information provided to facilitate the payment of your order is transmitted using Secure Sockets Layer (SSL) protocol, an Internet technology used to protect your personal information from being intercepted or used for unauthorized means. However, data transmission over the Internet cannot be guaranteed to be 100% secure. As a result, while this website strives to protect your personal information, we cannot warrant the security of any information you transmit to us, and you do so at your own risk.

5. What is your privacy policy?

Please view our Privacy Statement.

6. Can I ship a product to an alternate address?

Yes, products may be shipped to an address other than your billing address. The address must be a physical street address.
 
7. Do you ship to P.O. box addresses?

For security reasons, a physical street address is required for delivery. Nationwide is unable to ship to P.O. boxes or postal outlet addresses.

8. How is my order shipped?

Orders are shipped via ground carriers or couriers.

9. When will my order arrive?

Orders will be shipped within the next 2 business days from the date of order acceptance. You can expect to receive your product within 4-10 business days of ordering.

10. Do you ship outside of Canada?

We ship only to addresses within Canada.

11. What can I do to cancel my order?

We do our best to process and ship your order as quickly as possible, therefore it may not be possible to cancel an order after it has been accepted.  We will do our best to catch your order before it is shipped. However, once it is shipped we consider your order filled. If your order has been shipped please follow the return procedures as indicated in our Returns tab.

12. What if I need to return something?

Please visit our Returns tab for information.

13. Why am I having problems ordering?

Please 'Contact Us' and please indicate what sort of problem you are having. A customer service representative will respond to you within 2 business days.  Or, call us at 1-800-713-9715 during normal business hours.  Business hours are Monday - Friday, 9:00 am to 5:00 pm, EST

14. How do I check the status of my order?

Please 'Contact Us' and we will track your order and update you with the status of your order.  Kindly provide us with the Order # provided on your email confirmation.

15. What is an environmental handling fee (EHF), and why am I charged an EHF?

Where provincially regulated, an environmental handling fee (EHF) is levied on all sales of designated products and remitted to the Provincial stewardship organization to cover the cost of administering the province-wide electronics collection and recycling program.

Any EHF charged by Nationwide will appear on your invoice. For purchases of multiple designated products, multiple electronics EHF charges will appear on the invoice unless the item is a specially bundled product, in which case a single EHF, that is the amount of any individual EHF, will appear.

If a returned product was charged an EHF, the EHF amount will be reimbursed for the returned product only.

For more information on these programs, and a complete list of the designated products and associated EHF, please consult the applicable Provincial program's website.

AB - Alberta Recycling Management Authority - www.albertarecycling.ca
ON - Ontario Electronic Stewardship - www.ontarioelectronicstewardship.ca
BC,MB,NS,PE,QC,SK - Electronic Product Recycling Association - http://www.recyclemyelectronics.ca

For any further questions or concerns please call our toll free number!

1-800-713-9715